FAQ

Frequently Asked Questions

Are you covered by insurance?

Certainly, this is an important FAQ and a question that many ask.

Please visit our Health Insurance page for more information.

Are you covered by OHIP, MSI or Medicare?

Good question and another important FAQ for many.

No, JM Nutrition Registered Nutritionists and Registered Dietitians are not covered by OHIP, MSI or Medicare.

We are a private practice nutrition counselling service. We pride ourselves on thorough, supportive and exceptional client service with highly personalized care to maximize the chances of reaching your goal(s).

As a private service, we offer great flexibility, exclusive support, in-depth counselling sessions and many tools and resources along the way. 

How does a free consultation work?

We offer free no-obligation phone consultations with one of the managers or administrators at JM Nutrition.

Please note: We do not offer free consultations with our practitioners. This is largely because the schedules of dietitians and nutritionists can fill up with client appointments weeks in advance.

Because we dedicate our attention to delivering the best client service possible by having our practitioners focus on the task of delivering personalized nutritional counselling session, we are simply unable to accommodate phone consultations with them.

Rest assured, however, that our management team will answer all your questions and address your concerns.

More information and book a free consultation.

What can I discuss during a free phone consultation?

Typically, during a free phone consultations we can:

For more information, visit the free dietitian and nutritionist consultation page.

What Canadian provinces do you service? Do you service the U.S.?

Please note: 

1. All of JM Nutrition’s registered dietitians are permitted to provide nutritional counselling services to the residents of the following provinces and territories: Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador, Yukon, Northwest Territories and Nunavut.

Only registered dietitian, Roslyn Stein, is permitted to provide nutritional counselling services to the residents of Quebec.

Only registered dietitian, Jordan Thompson, is permitted to provide nutritional counselling services to the residents of Alberta.

2. Unfortunately, registered dietitians are not permitted to provide nutritional counselling services to the citizens of the United States.

3. Registered nutritionists are permitted to provide services to the residents of all Canadian provinces and territories, as well as the citizens of the United States.

Why should I work with a dietitian or nutritionist at JM Nutrition?

At JM Nutrition we have a team of nutritional practitioners, all of whom have shown a stellar track record both, in public and private care.
Our practitioners have years of experience, helping clients from all walks of life, ages, genders, cultural, religious and socio-economic backgrounds, instil positive diet and lifestyle changes.
In addition, our dietitians and nutritionists each have areas of specialization and focus, allowing you to receive a deeper level of expertise.
As a result, you can rest assured you are in the hands of highly-qualified health professionals who are best equipped to help you with your specific needs and goals.

What if my schedule is too busy or I live out of town, can I still enlist your help?

Definitely!

Although we are based in the Greater Toronto Area (offices in Toronto, Scarborough, MississaugaWoodbridgeOttawa, Hamilton and Halifax) we can arrange a phone or virtual session. We can follow up via email as well.

More and more customers conduct their sessions via these means. We have many clients throughout Ontario, Quebec, Nova Scotia, New Brunswick, Newfoundland and Labrador and more.

Discover more about our online nutrition counselling.

Is there an expiry date fo the follow-up sessions?

Yes, there is an expiry date for the follow-up sessions. All follow-up sessions must be used within 12 months. In other words, the follow-up sessions expire 12 months after the date of purchase of the follow-up sessions.

All follow-up packages are non-refundable and cannot be transferred to another person before the expiration date. A client may receive a refund if accompanied by a doctor’s note.

Are there cancellation and rebooking fees for a missed session?

We respectfully request at least 24-hour notice for cancellations of initial session appointments.

If a cancellation occurs less than 24 hours before the initial session, a rebooking fee of $35 will apply.

Why do you charge the prices you charge?

Good question.

JM Nutrition prices are competitive and very reasonable considering the years of experience, research, education and value that we offer.

The sessions and the accompanying meal plans are highly personalized. They are also built from scratch (no generic, cookie-cutter approach here). Please keep in mind that assembling a customized meal plan is time consuming and for this reason many nutritionists and dietitians do not offer them.

We, on the other hand, feel that a meal plan is enormously important. It can successfully guide you in reaching your specific goal(s) by providing structure and healthy food options. This leaves no room for guesswork.

In addition, the meal plans are accompanied by support (in times of uncertainty), whereby you can bring a list of questions to each session and obtain answers. This allows you to get the most value for your money. It also maximizes the chances of getting the desired results.

Furthermore, we provide numerous recommendations, suggestions, updates, visual guidelines (serving sizes, identifying carbs, how to read a food label, healthy eating, weight loss and others–all unique), as well as access to healthy recipes.

Paying attention to small details throughout the process, making ongoing adjustments, also differentiates our approach from many of the competitors.

Please feel free to take a look at the Reviews page, where many of our former clients share their stories, to learn more about the value that the sessions bring.

Take me back to Packages and Pricing.

Why do you offer packaged sessions?

Packaged sessions ensure that you receive the support you need to reach your goal(s).

Most people feel the need to have more ongoing support while they make adjustments. The packaged sessions provide the opportunity for this support because they include follow-up sessions. During these sessions you can ask various questions and receive numerous tips and feedback. You can also modify or tweak the meal plan, address accompanying symptoms, and so on.

Sustained help and accountability simply maximize the chances of success.

Besides, a multi-session package brings better value than paying for sessions individually.

Do I qualify for Venngo special pricing?

Many Canadian companies, organizations and associations offer special pricing to their employees via the Venngo MemberPerks program.

About Venngo

I can retrieve nutritional information online. Why should I pay to come see you?

Nowadays, an overwhelming amount of information about nutrition is found online, much of it conflicting and some simply untrue.

A registered nutritionist or registered dietitian will sort through the confusing information, and present you with the ideal plan suitable just for you.

Not everyone who offers advice online is registered or qualified. Many contributors may offer advice from their personal experience, which does not necessarily mean that their approach will work for you.

Working with a registered professional will help you debunk various myths, offer you years of expertise, the most current evidence-based information, easy access to a number of valuable resources, recommendations and accountability.

How long will it take for me to see results? What is the success rate?

This depends on your goal and largely how well you adhere to the counsel you receive.

In addition, we are made differently and we have differing dispositions and tendencies. As a result, the speed and success rate differ from person to person.

Results cannot be guaranteed, but rest assured that anyone who follows our approach and recommendations notices positive changes soon after.

Examples of feedback from our clients include: “I feel lighter; I have more energy, especially in the afternoon; my sugar cravings are subdued or more controlled and my clothes feel more comfortable.”

Digestive concerns, significant weight loss or combination of nutrition- and health-related concerns may take a little longer as these can be more serious and complicated conditions, requiring longer-term care.

To read more about the many success stories, please read some of the client reviews in which they describe their experience in some detail.

I am not sure if I’d want to commit right away. Do I have time to decide?

Certainly.

If you’re like me, you probably need to chat, get a feel for the person and talk things out to see if you’re comfortable with proceeding. You can do so by phone or via email. We move on only when you feel comfortable and all your questions have been answered.

We do not, however, offer free in-person consultations as the demands of all our schedules simply do not allow for that.

What is the difference between a nutritionist and dietitian?

This is another common FAQ. In a nutshell, here’s the difference:

Nutritionist

Please keep in mind that not all nutritionists are the same, as the term is often unregulated.

A registered nutritionist is a professional trained to work one-on-one with clients, catering to each individual, perhaps creating a meal plan specific to his or her lifestyle and goals. As a result, he or she may effectively help you by taking a multi-faceted approach based on your food sensitivities, diet, needs, lifestyle, budget, etc.

In addition, there are a wide variety of nutritionists, each with a different designation and approach. At JM Nutrition we have: nutritional therapy practitioner, clinical nutritionist, functional nutritionist, holistic nutritionist and certified nutritional practitioner.

Dietitian

A dietitian, on the other hand, is a regulated term and a reputable degree. Dietitians often work with policy makers and institutions. That said, some do work in private practice. Registered Dietitians are regulated health professionals accountable to provincial regulatory bodies.

The bottom line is that both, a registered nutritionist and registered dietitian, can help you achieve your goal. It’s important to find a practitioner who is the most qualified to help you get to the root of your specific, individual problem. The decision is yours.

At JM Nutrition we have both, Registered Nutritionists and Registered Dietitians (RD) readily available.

Discover more about our team

I don’t know how to cook and/or I don’t want to cook. Can you still help me?

Absolutely.

We will construct your meal plan based on your budget, lifestyle, goals, sensitivities and taste preferences that will help you make smarter and healthier choices when eating out, ordering in or on-the-go.

We can also provide access to simple recipes and ideas, if you do decide to cook.

More on our meal plans

How can I learn more about JM Nutrition?

To learn more about me, our team, our approach or how we can help you, take a look at the About JM Nutrition page.

You can also take a look at or follow me on my social media pages to gain further insight.

What is the best diet? Should I eat low-fat food?

This, too, is a common FAQ.

For answers to these and other similar questions, refer here: Nutritionist Answers Your Questions.

Can you create a low-carb or keto diet plan?

Yes, we can help to create a modified keto diet plan (if that’s the way you have chosen to go), one that is healthy, nutritionally-balanced and sustainable in the long-term.

Although the keto diet has some merit, please keep in mind that the typical keto plan you may find online is fraught with drawbacks and may be detrimental to  your health and overall being in the long-run. Learn more about the pros and cons of the keto diet.

If we still haven’t answered your question(s) in the FAQ sections, please get in touch with us here, leave your question(s), and we will get back to you promptly.

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